Terms of Use

Welcome to nanasjamshack.com, operated by Nana's Jam Shack (“we,” “us”). By accessing or using this website, you agree to these Terms of Use. If you do not agree, please do not use the website.

Use of This Website

You may use this website for lawful purposes only. You agree not to misuse the website — including attempting to gain unauthorized access, interfering with its operation, scraping it at disruptive volume, submitting false or misleading information through our forms, or using it to send spam or unlawful content.

Information on This Website

We work to keep the information on this website accurate and current, but prices, product availability, and promotions can change without notice. Content on this website is provided for general information and is not a binding offer unless expressly stated.

Orders and Payment

When you place an order, you agree to provide accurate billing, shipping, and contact information. Payments are processed by Stripe, a third-party payment processor; we do not store your full card number on our servers. We may refuse or cancel any order — for example, due to product availability, pricing errors, or suspected fraud — and will refund any amount already charged for a cancelled order. Prices and product availability are subject to change without notice.

Shipping, Returns, and Refunds

Because our products are food items, all sales are final and we cannot accept returns of jars once shipped or delivered. If your order arrives damaged, broken, or incorrect, contact us within 7 days of delivery with a photo and we will make it right with a replacement or refund. Shipping times are estimates and may be affected by carriers and weather; we are not responsible for delays after a package leaves our hands or for packages left unattended after a confirmed delivery.

Food Products and Allergens

Our products are handmade in small batches. Some products may be produced in a home kitchen under the Texas Cottage Food Law and are labeled accordingly; such kitchens are not inspected by the Texas Department of State Health Services or a local health department. Please read each jar's label for ingredients. Our kitchen handles common allergens, and we cannot guarantee any product is free of cross-contact. Refrigerate after opening and use within a reasonable time.

Wholesale

Wholesale pricing, minimums, and terms are arranged separately by agreement. Submitting a wholesale inquiry does not create a wholesale relationship until we confirm terms with you.

Intellectual Property

The content of this website — including text, logos, photographs, graphics, and design — is owned by Nana's Jam Shack or used with permission, and is protected by copyright and trademark law. You may not copy, reproduce, or use it for commercial purposes without our written permission. Third-party names and logos appearing on this site belong to their respective owners.

Submissions

When you submit information through this website (such as forms or inquiries), you confirm the information is accurate and that you have the right to share it. We may use your submission to respond to you and operate our business as described in our Privacy Policy.

Third-Party Links and Services

This website contains links to third-party websites and services. We provide them for convenience and do not control or endorse them. Your use of any third-party site or service is at your own risk and subject to that party's own terms and policies.

Disclaimer of Warranties

This website is provided “as is” and “as available,” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the website will be uninterrupted, error-free, or free of harmful components.

Limitation of Liability

To the fullest extent permitted by law, Nana's Jam Shack will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of (or inability to use) this website. To the extent any liability cannot be excluded, our total liability arising from your use of this website will not exceed one hundred dollars ($100) or the amount you paid us for the order giving rise to the claim, whichever is greater. Nothing in these terms limits liability that cannot be limited under applicable law.

Indemnification

You agree to indemnify and hold harmless Nana's Jam Shack from claims arising out of your misuse of this website or your violation of these Terms.

Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. Any dispute arising from these Terms or your use of this website will be brought exclusively in the state or federal courts located in Texas.

Changes to These Terms

We may revise these Terms from time to time. The version posted on this page, with its effective date, is the version that applies. Continued use of the website after changes are posted constitutes acceptance.

Contact Us

Questions about this page can be sent to: